| SAFETY RECALL CAMPAIGN #2AO1 |
| ALL 2002 - 2007 GZ250K2-K7
MODELS |
| REFLECTOR SET REPLACEMENT |
|
| |
| Dear Suzuki
Owner: |
| This notice is sent to you in accordance
with the requirements of the National Traffic and Motor Vehicle Safety
Act. |
| |
| What is the
reason for this notice? |
| Suzuki Motor Cororation has decided that
all 2002-2007 GZ250 motorcvcles fail to conform to Federal Motor Vehicle
Safety Standard No. 108, Lamps, reflective devices, and associated
equipment. According to our records, you are the owner of one of these
motorcycles. |
| |
| What is the
problem? |
| Suzuki Motor Corporation has determined
that reflectors used during the assembly of all 2002 - 2007 GZ250K2-K7
model motorcycles do not comply with Federal Motor Vehicle Safety
Standards. The reflectors performance at some measurement angles is
less than required by the standard. It is possible that this could
contribute to another motorist's not noticing the motorcycle in darkness,
which may contribute to a crash. |
| |
| WARNING |
| SUZUKl RECOMMENDS
THAT YOU DO NOT RIDE YOUR AFFECTED 2002 - 2007 GZ250 K2-K7 MOTORCYCLE
AFTER DARK UNTIL THE REPAIR HAS BEEN COMPLETED |
| |
To minimize the risk of injury or death,
we recommend that you do not ride, or allow anyone else to ride, your
motorcycle after dark until your motorcycle has been
repaired by your Suzuki dealer. |
| |
| What is Suzuki
doing to solve the problem? |
| Suzuki is recalling affected units for
the installation of an improved Reflector Kit. Repair time is approximately
20 minutes and will be done at no cost to you for parts or labor. |
| |
| How do I
receive the fastest possible service? |
| Suzuki understands that your riding time
is precious. Our suggestion is to work closely with your authorized
Suzuki dealer to get your motorcycle's recall service scheduled and
performed as quickly as possible. Schedule an appointment for the
recall service to be performed. Parts are currently available for
dealer ordering. It may be necessary to leave your motorcycle with
the dealer overnight, so check with your dealer. |
| |
| When you pick up your repaired motorcycle,
please allow a few extra minutes for your dealer to prepare and complete
the necessary warranty paperwork with you. If you have special circumstances,
discuss them with your Suzuki dealer. Suzuki understands that some
customers may have difficult circumstances to overcome in bringing
their motorcycle to the dealership for repair. We have asked your
Suzuki dealer to work closely and flexibly with you to arrange alternative,
but reasonable solutions for your special requests. Please remember,
however, that each dealership has its own limitations in providing
special assistance due to staff size, available time, and dealership
location. Your dealer can also consult with Suzuki on other alternatives. |
| |
| Questions
& Answers |
| Your Suzuki dealer has been provided specific
and complete instructions regarding this recall service. Please call
your dealer if you have any questions. Your local Suzuki dealer can
provide the fastest responses to your questions or concerns about
the recall service. Your dealer can also contact Suzuki on your behalf
if you have a unique question or concern. |
| |
| If you have difficulty having the recall
service performed on your motorcycle you may contact the American
Suzuki Customer Service Department for assistance at 71 4-572-1 490.
You will need to have your Vehicle Identification Number ready when
calling. |
If you believe that (1) Suzuki or your
Suzuki dealer has failed to or is unable to perform the recall service
without charge, or (2) Suzuki has failed to or is unable to perform
the recall procedure to your vehicle within 60 days after you first
brought your vehicle to your Suzuki dealer after November 16, 2007
you may submit a complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington,
D.C. 20590
or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153); or go to http://www.safercar.gov. |
| |
| Locating
an alternate dealer |
| Suzuki dealers can be located on the internet
at www.suzukicycles.com or by calling 1-800-828-7433. |
| |
| Customer
Reimbursement |
| If your motorcycle is included in the
recall and you have paid for the repair or replacement of the reflectors,
you may be eligible for full or partial reimbursement. Please note
the following for which Suzuki may exclude reimbursement: |
|
Only repairs that are the subject of the safety recall are reimbursable.
Additional expenses such as towing, rental, accommodations, damage
repairs, etc. will not be reimbursed. |
|
Reimbursement may be limited to suggested list price on parts and
the Suzuki published flat rate time allowance. |
|
An owner will not be eligible for reimbursement if the expenses for
repairs are incurred more than 10 days after the date of the last
owner notification letter sent by Suzuki. |
Reimbursement claims may also be excluded when you do not submit adequate
documentation. Your authorized Suzuki dealer will request an original
or copy of your
receipt for the recall repair or replacement, and your owner notification
letter. |
| |
| To obtain information or request reimbursement,
contact your Suzuki dealer or the American Suzuki Motor Corporation
Motorcycle Customer Service Department, PO Box 1 100, Brea, CA 92822-1
100, or call (714) 572-1490. You will need to have your Vehicle ldentification
Number ready when calling. |
| |
| We thank you for your prompt attention
to completing this recall service on your Suzuki motorcycle. We apologize
for any inconvenience this campaign causes you. Your safety, satisfaction,
and riding enjoyment are priorities for Suzuki. |
| |
Sincerely,
American Suzuki Motor Corporation |